Policies & Terms
The legal center.
Here you can find all our policies and terms, for reference.
Our policies
Privacy Policy
What data we collect, why we collect it, how long we keep it, and how to have it corrected or erased, including how to opt out of our analytics.
Last updated: 22 June 2026Terms of Service
The agreement between you and Veylum: what we provide, how booking and payments work, cancellations, conduct, and the limits of our liability.
Last updated: 14 June 2026Refund Policy
When a session is refundable, what happens on a no-show or a tutor cancellation, and how to raise a dispute.
Last updated: 14 June 2026Safeguarding Policy
How we vet tutors, how sessions with minors are run, how to report a concern, and the extra care we take with children's data.
Last updated: 14 June 2026Something unclear?
If any part of these policies or terms is unclear, feel free to ask us, and we'll help you where possible. We would rather answer your questions than have you agree to something you don't understand.